Return & Exchange Policy
Effective Date: September 28, 2026
At Homso, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request an exchange according to the conditions below.
Exchange Only
Homso does not offer refunds. Eligible products can only be exchanged.
Eligibility
To request an exchange, the product must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Exchange requests should be made within 7 days of receiving your order.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 7 days and provide your order details along with clear photos or videos of the product.
Non-Exchangeable Items
Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for exchange.
How to Request an Exchange
Contact us with your order number and details of the issue:
Email: homsocares@gmail.com
WhatsApp: [Your WhatsApp Number]
Once your request is reviewed and approved, we will guide you through the exchange process.
Please note: Refunds are not available under our policy. Approved returns are processed as exchanges only.